SHIPPING & RETURNS
Shipping cost varies for destinations, please back out project, put into cart, enter the delivery address then you will see two to three delivery options for your selections.
Your funds will be captured immediately when you confirm to support us. If the project fails to reach the goal by the end date, we will refund 100% to you via the original payment gateway.
All ourbound deliveries will be done through the Hong Kong postal service either using e-post or one of their other parcel services, UPS or EMS services. Tracking numbers for all orders will be provided by email at the time the item is shipped. Once an order has been shipped, MakeToysCrowdfund is not responsible for lost or damaged items due to the postal service. We will assist in making a claim if there are issues but it is up to the consumer to follow up on these claims and issues.
TAXES AND DUTIES
Customs charges are solely the customer’s responsibility. All outgoing orders must have values declared for Customs at their actual retail price. We cannot omit or make false claims on behalf of our customers as this can compromise our ability to ship through these channels if we are ever flagged for making false claims.
DEFECTS & RETURNS
All sales are final. If a product has a factory-defective part on arrival of your shipment, we will make every attempt to send you a replacement part. You have a period of 30 days after receiving your products to inform us of any issues. We will make every attempt to rectify any issues with your product, but due to limited production, we cannot guarantee replacement availability beyond 30 days of the arrival of your product.
Products are only eligible for replacement if the original product was damaged from our factory. Any intentional or accidental damage caused by use of the product will be considered end user damage and it will be at the sole discretion of MakeToysCrowdfund.com whether or not to accept a replacement claim on such an item.
Please note that if you are returning an item to MakeToysCrowdfund.com, you are responsible for all shipping costs involved in shipping the product back to us. We are not responsible for any lost packages, so if you are unsure of the reliability of your shipping service, please purchase additional insurance to cover the item in transit. Upon shipping of your replacement part / product back to you, MakeToysCrowdfund.com will cover all shipping costs and insurance on your replacement shipment.
Please email us at firstname.lastname@example.org for all claims and issues with your order. Also include all important information such as order number and product in question to expedite your claim and avoid any complications.